Technical Success Associate

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Department —
Professional Services
Location —
Austin, TX
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Responsibilities

  • Works directly with customers advising them on how to best leverage DISCO in their day to day activities.
  • Analyzes client’s needs, fully understands their requirements and determines the appropriate course of action.
  • Proactively monitors open tickets, contacts customers and provides updates on a timely basis.
  • Works with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.
  • Proactively contributes to improvements in documentation and our product.
  • Help defines business and technical requirements for improving the day to day activities of Technical Success. Implements and/or oversees implementation of agreed upon solutions.
  • Displays professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.


Qualifications

  • Strong interest in technology with excellent problem-solving skills, with initiative to research and craft creative technical solutions.
  • Strong presentation and communication skills (written and verbal) in order to interact effectively with coworkers and clients.
  • Attention to detail, strong organization and client-service orientation skills.

Education & Experience

  • BS in Technology or Business fields; or significant ediscovery data processing experience in lieu of degree
  • Prior litigation support or consulting experience a plus.